Employee Support Officer

NIW has the dedicated service of an Employee Support Officer, Margaret Ross, who provides confidential assistance and advice to employees who are experiencing difficulties in work or in their personal lives, talking through the choices available. The Employee Support Service aims to help increase the effectiveness in NIW by assisting, where possible, in the resolution of the employee’s problems. This is done by providing an individual and confidential service to employees and managers at all levels to enable them to work through personal and work-related issues which may have an effect on their work performance.


Any employee may contact the Employee Support Officer at any time. Employees do not need to do this through Line Management however, if you intend to meet with the Employee Support Officer during working hours, you must inform Line Management where you will be. In line with the Inspire Workplaces SLA, the Employee Support Officer will arrange to meet with the employee within 3 working days at a suitable location.


Referral to the Employee Support Officer can be through:

• Self-referral

• Line management

• Human Resources

• Independent Occupational Health


The Employee Support Officer can provide advice and guidance to employees and line management on a range of welfare issues some of which include:

• Alcohol or Drug Problems

• Bereavement

• Physical Health

• Psychological Health

• Marital/Family Issues

• Stress

• Workplace Conflict

• Ill Health Retirement

• Welfare Transfer


The Employee Support Officer does not act as an advocate in areas such as grievance, discipline or harassment, nor does the Employee Support Officer offer ongoing counselling. Whilst the Employee Support Service provides emotional support to employees, Inspire Workplaces complements the role of Employee Support Officer by providing a confidential counselling service. It is, therefore, an important additional resource for NIW employees.


If you feel you could benefit from the Employee Support Service or would like to know more, please contact Margaret Ross confidentially on: Telephone: 028 90354 813 Ext: 20535 Mobile: 07969 748 958 Email: Located: Westland House, 40 Old Westland Road, Belfast BT14 6TE This service operates Monday, Tuesday, Wednesday and Friday from 9am to 5pm. Out of hours confidential support is accessed via Inspire Workplaces on 0808 8000002  One-to-one Support Everyday worries and pressures, at work or in your personal life, can sometimes overwhelm your enjoyment of and ability to deal with life. When you need help to cope, Inspire Workplaces can give you free, confidential and immediate one-to-one support. Call our freephone number 0808 8000002 any time, day or night, and a professional counsellor will be there to help you. You can also arrange to see a counsellor in person, through the same number or our general line, 02890 245821.


You may have up to six one-to-one sessions, with a counsellor who is fully qualified to help you deal with whatever challenges you are facing, in any aspect of your life. We have private counselling rooms at locations across Northern Ireland. Unless NIW has referred you for counselling, they will not know you are using the service. Respecting your confidentiality is paramount; Inspire Workplaces gives NIW only general statistics about the use of the service; we disclose nothing which could identify you individually. Contact Inspire Workplaces via email on Inspire Workplaces have put together a selection of publications that we think you should find useful.

• Alcoholism and Problem Drinking

• Anxiety – Self Help Guide

• Anxiety – Generalised Anxiety Disorder

• Anxiety Disorders

• Bereavement

• Bulimia Nervosa

• Depression

• Depression – A Summary

• Panic Attack

• Phobias

• Post Natal Depression

• Post Traumatic Stress Disorder

• Relaxation Exercises

• Stress – A Summary

• Stress – Acute Reaction to Stress

• Stress – Tips on How to Avoid it



Information about all the services that Inspire Workplaces provide is available on the Inspire Workplaces website For more information please view the latest Inspire Workplaces e-zines: Work-life Balance Alcohol, you might be surprised... Anxiety, how much is too much? Exercise & Physical Activity Depression, Know the Signs.